Return & Exchange Policy

RETURN & EXCHANGE POLICY
DUBAIS COLLECTION

RETURN POLICY (7 Days)

We want you to be completely satisfied with your purchase from Dubais Collection. If for any reason you are not happy with your order, you may return it within 7 days of delivery, subject to the following conditions:

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Proof of purchase (order receipt or invoice) is required.

  • Returns are not applicable on items purchased on sale, clearance, or promotional discounts.

  • Customers are responsible for the return shipping costs unless the item received was incorrect or defective.

  • Refunds will be processed via the original payment method within 7-10 business days after the returned item is received and inspected.

To initiate a return, please contact us at:
Email: info@dubaiscollection.com
Phone: 0333-5591428

EXCHANGE POLICY (7 Days)

We understand that sometimes you may need to exchange an item for a different size or color. Dubais Collection offers a 7-day exchange policy under the following conditions:

  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.

  • Proof of purchase (order receipt or invoice) is required.

  • Exchanges are subject to stock availability.

  • If the requested item for exchange is unavailable, you may opt for a different item of equal value or receive store credit.

  • Customers are responsible for shipping costs related to exchanges unless the item received was incorrect or defective.

To request an exchange, please contact us at:
Email: info@dubaiscollection.com
Phone: 0333-5591428

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following items are not eligible for return or exchange:

  • Items purchased during sales, promotions, or clearance events.

  • Customized or personalized items.

  • Accessories, innerwear, and beauty products due to hygiene reasons.

  • Items that have been used, altered, or damaged after purchase.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund as per your preference.

Dubais Collection reserves the right to refuse returns or exchanges that do not meet our policy requirements. We appreciate your cooperation and support!

For further assistance, feel free to reach out to our customer service team.

Email: info@dubaiscollection.com
Phone: 0333-5591428